There is a negative work situation.

Whether we are at work or not, we all encounter negative situations.We depend on our jobs to maintain our daily life, so negative work situations can be troubling.If you find it hard to navigate negative work interactions, there are a few things that you can do to stay positive.

Step 1: Stay calm, stay calm.

It’s important to stay calm when confronted with a conflict at work, whether directed toward you, a coworker, or your team in general.In order to make the wisest decisions, you need to evaluate the situation.Take a deep breath or count to ten if you want to relax under pressure.You should learn if you don’t have any.Walk away instead of speaking.When you walk away, use your five senses to calm down.If you have a desk, you could keep a candle or bottle of essential oil at it.

Step 2: Accept the situation.

This will increase your internal conflict if you resist the negative situation at work.Resistance will force you into a negative reaction which will escalate the conflict.Accept what is happening around you.Accepting a negative situation at work will help you face the problem and get it resolved, rather than letting it drag out and become a burden.

Step 3: Do you remember things you are good at?

It is tempting to feel bad about yourself in the middle of a negative interchange.Negative feelings can make you defensive.Stay focused on what you are good at until the exchange is over.Think about a project you worked on that was praised.Think about all the classes and experience you have taken in order to qualify for your position.

Step 4: A negative reaction is not advisable.

Don’t respond the same way the negative person is doing.If someone is aggressive, it is best to be passive in the moment.Resist the urge to fight back.Being defensive in the moment will lead to a negative situation.Try to avoid confrontation.”I apologize for any confusion my actions may have caused” is a possibility.

Step 5: Don’t get involved in the conflict.

Don’t engage with anyone who accuses you.Staying calm and listening can keep the conflict from getting out of hand.When the person is calm, acknowledge his or her feelings.If things get out of hand, ask your manager or HR representative for help via email.It is possible to be a calming agent if you offer a neutral point of view.If you offer a neutral point of view, you agree that both parties could be right, and neither is justified until evidence proves otherwise.

Step 6: Speak very slowly.

This gives you time to think about what you are going to say.Speaking slowly makes you look precise, and contributes to an air of confidence.Seemingly confident in the midst of a personal attack may prevent the accusing party from being too negative.

Step 7: Stay transparent and humble.

If you are accused of a mistake by a coworker or supervisor, confess your part of the problem.Humility can diffuse a volatile situation.Don’t be defensive or arrogant if you feel that you did nothing wrong.You should be willing to try to find the cause of the error if they accuse you of it.To defer to the superior person’s experience is one way to respond with humility.

Step 8: You have to admit your part.

If you have contributed to a negative situation, admit your mistake.Humility can quickly diffuse a volatile situation.The other party will be more likely to reach a peaceful resolution if they admit of error.

Step 9: Don’t be in the situation.

It may be best to walk away if nothing is working.If you back away slowly, it might be easier for the other party to take than if you just stomp away.You may need to leave the room to avoid escalating the conflict if someone is accusing you or calling you a liar.This doesn’t make you cowardice.Initially, this allows you and the opposing party time to cool down and rationally decide a course of action.This is the most desired result in the workplace.

Step 10: It’s important to maintain a professional demeanor.

If you are friends with someone who is in a negative situation, it can be tempting to snub them.To minimize negative situations and interactions, treat all coworkers equally.The situation of treating everyone professionally can cause tensions to rise.Don’t avoid interacting with a coworker because of a conflict.If you treat them well, the conflict can be reduced on its own.

Step 11: Positive self-talk.

It is important to maintain a positive attitude when there is a conflict at work.Tell yourself what you are good at.Do you remember the things you do well at work?Look over the emails and notes from your bosses and coworkers.Don’t expect too much from yourself if you tell yourself “I should have…”

Step 12: Apply previous solutions.

Think about negative situations you have experienced before.Try to remember what you did in order to stay positive.If you made a mistake on a document you turned in to your boss, it’s the same mistake you’ve made on the document your supervisor gave to you.How did you fix the error?This time, fix it the same way.

Step 13: There is a silver lining.

It is helpful to make lists of positive things about your job after a conflict.Whenever you are angry, take out this list of good things and be thankful for them.It is possible to change your perception from negative to positive by being thankful.

Step 14: Think about happy things.

Don’t retaliate in the moment by thinking about things that make you happy.Keeping in mind people and situations that would be affected by your outburst may keep you from losing your temper.You can improve your attitude by interpreting everything in a positive light.You can accept a compliment for its face value, instead of wondering what you could have done to make the person say more, or why they haven’t said anything before.

Step 15: Negative thoughts should be banned.

Negative thinking needs to be kept at bay when you think about happy things.When you are tempted to think the worst of workplace communications, it is a good idea to ask yourself if they are true and to consider a different explanation.Don’t focus on things that are outside of your control.People who think positive tend to live longer.

Step 16: Get advice that is positive.

If you are in the middle of a conflict, you may want to seek counsel.This could be your boss, supervisor, or even a long-standing coworker.Finding someone who will give you positive advice is the point.If no one in your department can give you objective advice, you may want to reach out to a trusted friend in another department.

Step 17: Don’t gossip.

Don’t talk about the conflict with coworkers who gossip.The people who focus on the negative aspects will make the conflict worse.If you are a sounding board for someone else’s conflict, choose not to gossip yourself.You should encourage the person to confront their conflicting party in person.

Step 18: Conflict resolution can result in tasks being performed.

Do what is asked of you as a result of the conflict to show your willingness to cooperate.Being a compliant employee and coworker makes it easier to work.Speak up if you are asked to do something that makes you uncomfortable.You should tell someone who has authority.